Not received gun yet, but so far ordering it was a good process, hope gun is just as good and arrives on time.?gun arrived very happy, fast delivery, would use jag again, 10 out of 10 no problem.Excellent service.
Brilliant service and aftermarket care from these guys. I ordered a rifle bundle and it arrived within a few days, no messing.Had a minor issue, contacted their team about it. Mike was very helpful and issue sorted within a couple days.I’m so happy with Justairguns and impressed with the effectiveness and function of my Tacto-C Bundle. Remarkable advances in tech, since my old ASI Rangemaster and Webbo tempest days as a pre-teen.Totally devastated the rat population at the bottom of the garden today and enjoyed every thwack! Many thanks to Mike for sorting things out!
Great people delivered my rifle in quick time with no fuss. Would recomend them to anyone.
Amazing and friendly customer service from Ajay and the team.Came to have a look at items I wanted to order online and walked out with one of them on the day.Great, patient people.Will come again.
Hi I found just air guns very friendly quick to reply if you have any products problems in my experience excellent service
Very friendly and knowledgeable team. Great range of airsoft and air rifles and pistols. Parking available outside.
Excellent from start to finish. Website user friendly. Everything is explained. Any questions answered quickly. Very knowledgeable. Great products. Great deals.Professional delivery service. Highly recommend.
Just bought a nova vista leviathan from JAG and couldn't be more pleased. Great rifle for the money!!I used their delivery service and it took about a week and a half as I live far from London but was kept updated as to when it would arrive. It arrived at the time given by a nice friendly chap.All in all my experience with JAG has been a very good one and I will use them again.Thanks guys!
Visited today to pick up a Winchester 45, staff friendly and helpful and pointed me towards a special offer. Really happy with my gun, highly recommend these guys.
I’m very happy with the service I have received from just air guns and I would just like to say that they should have more branches around central London as then more people can shop at their shops and that I recommend just air guns to everyone and the products are awesome and look just like the REAL THING.
Great company to buy from, quality items, quick delivery, and very pleased with my purchase, delivery driver very pleasant and professional 5 *****
I placed an order,as the item was listed as in stock.After a period of a few days a refund was issued, which I am informed will take up to ten days for me to receive.Through an error of this company, I am temporarily deprived of my funds, with no apology given,and no explanation offered until I phoned directly,even then no apology.A simple mistake, I'm sure, but one that inconveniences the customer substantially.I will not be using this company again.I would advise anyone who does to be prepared for the same inconvenience I have to endure.Some companies are known to claim they stock items, when in fact they do not, this can be financially beneficial to them, but certainly not for clients.
Excellent site,easy to order items,would recommend it to friends any day.
I would like to highly recommend this shop I love it and they have a very nice collection good customer services stoke available and thank you to the team
Take your money then disappeared.I ordered a beretta Elite Co2 pistol.Paid on the 9th uploaded id same day.Then nothing no contact no delivery arrangement, no message no email. I tried to contact to no avail.I waited a week with no contact and raised a chargeback with bank. Took them a further 10 days to cancel my order.Absolutely jokes. Go to Trustpilot all the reviews are the same.Update to the response: 30/9/2025I did not receive 1 single email text or call from anyone after payment to arrange any delivery. Also i got a refund on the 15th so why would you be arranging to deliver a week after this n the 17th and 20th?And the accusation of fraudulent reviews is a ridiculous way to cover up your terrible delivery methods as a-lot of other reviews and most of trustpilot review state. They are confusing and hard to contact and take weeks some never receiving delivery.Here are 5 Reviews that say exactly the same as me all from your trustpilotOrdered on the 13th JuneOrdered on the 13th June. No contact and then a delivery for last weekend which did not show up. Promised he would chase and nothing. Asking for my money back. Shocking.still waiting after 3 weeks for itemstill waiting after 3 weeks for item, was given a delivery time 4-8 and then turned up 6 hours before, then claimed no answer at door, but 4 people were all in. few more days then im cancelling order.RidiculousRidiculous. Every week id ask for updates for them to keep telling me its definitely coming before the weekend. 3 Weeks later I requested for a refund and no email back.Took the money quick enoughTook the money quick enough - then rubbish after sales service. Arranged a delivery - I took the afternoon off because you have to sign, and they didn’t turn up.It’s been four days since the failed delivery, and they still haven’t been able to arrange an alternative delivery date.Wouldn’t use again.No refund for order, no replies: #214179This company sent used items. Once returned and asked to refund- they acknowledged with email, however after a week still no refund and no replies to emails. Will wait few more days before taking legal actions! Not happy how this all being handled! Very poor experience so far.You'd think i was joking but these are all on your trustpilot. i could keep going you have over 100 1 star reviews.Do not accuse me of fraudulent leaving reviews when you history shows your customer service is below par, your logistics for delivery are none existence and your products not as described amd damaged.Maybe if you spent as much time sorting out your company as you did to replying to negative reviews then you wouldn't have aa many of them.Heres another 1 star review where you accused someone else of lying as well as me.Accused of lyingPlaced an order , quite simple order , gun storage box , co2 bottle , gun cleaning kit . So package is delivered by companies own driver , rectangular box in shrink wrapped plastic . . Did not think any at time so signed and took delivery .. next day opening package age realised original manufacturer box way in pac with co2 bottle & gun cleaning kit but it was not in plastic case I ordered. Contacted then immediately and today I get a message saying can I photo shipping package to prove my claim .. bloody hell I’m being called a lair .. I didn’t wrap it , we never had this approach to a forgotten non shipped item .. well I won’t buy again . And so pissed off being asked to prove I’m not a lier if it’s not sorted in 7 days I’ll sue . No wonder their reviews are so bad !
AJ is a boon to the business , very knowlegable and personable, really helped me with my purchase and explained how to get set. The selection is brilliant i youve made a lasting customer. Brilliaint layout that must be checked out.
AJ WAS AMAZING!! Easy transaction !!Will be back soon! Shop was easy find free parking !!! Amazing!
Really helpful people to deal with .No issues with website ordering etc .Delivery perfect and packaged brilliantly. Was away on holiday and they held delivery back for me .Many thanks 😊
Although the location is a bit remote, the atmosphere in the entire store is very nice. The staff's attitude is also extremely friendly. Especially Mr. AJ, he is very friendly and patient, answering your questions and recommending products according to your requirements.
As with the other one star reviews, everything is great until your gun breaks. Twice. We are going to pursue an independent repair this time as we've had enough. The sellers allege that the second time it broke was our fault, however, when it was returned to us the first time, the original problem had not actually been fixed, therefore they failed in the first place to repair it and then charged me for postage and repairs when I had to go back a second time. My husband bought and replaced the faulty part himself and now it works and was not an expensive fix.
AJ. was a great help today ! I got everything I need and had some Great advise! The shop has a lot to offer and a lot of options would deffo recommend
Best costumer service ever🤩🤩🤩U can find literally everything u need in hereAJ was very helpful with me..
Great customer service (especially AJ) and a great selection of products.
Easy site to look at, & after sorting my id out everything ran smoothly & Delivered earlier than stated time to my house, Thanks.
Good quality, good price. I had mine delivered in two days. And if you request a specific time to have it delivered, they will do their best to make sure it’s delivered at the requested time.
Very helpful! Brilliant service! Just started in the world of airguns and have been helped massively at Just Air Guns.
Ordered placed and then refunded as ‘details donor match’ despite my address and card details perfectly matching.Customer services were useless in trying to tell me how to fix as they couldn’t be specific about which part didn’t match. 🤷🏼♂️Left with no option but to buy elsewhere from someone who has a better payment system.
Had AJ assist me over the weekend, very helpful and looking forward to getting my Air Arms Pro Sport .177. Thank you AJ
Thank you very much. For the work done. Thanks to all the workers of your store. I am very pleased. And I recommend this store to everyone, the best of the best. With respect, Alex.
I bought a GAMO 16-months ago and have used it very lightly. I'm ex-military, so look after any firearm very carefully. I explained this to Mike and that the PCP rifle had been used very sparingly over 16-months that I owned it and asked if they would repair the rifle free of charge, given the conditions stated.I suggested that they could discuss this with the supplier directly.A consistent approach from JAG was 'no'. Send it back to us at your cost and we'll send it somewhere else to get it fixed. We then charge you. I suspect the problem is minor and associated with the bolt action on my GAMO GX40.Whilst polite. The 'computer says no' approach has annoyed me.In short, in my view - inflexible service from JAG.'Could do better'.
Mike and AJ were great at sorting my order and helped me deal with a product issue (really a user issue!) at no extra cost. I am really pleased with the gun. Thanks guys
Hi when I enter the shop could I show my provisional driving license card or that isn’t sufficient?
This is amazing shop! Stuff is so good, A J is going to sort you out in here 💪🏻💪🏻💪🏻👍
Positive experience- Aj was particularly friendly, knowledgeable and helpful. Great customer experience.
My review is purely down to the delivery not any products.With my order I had opted for home delivery costing me £40 wich already I felt was expensive but it’s a co2 pistol so I thought I’d just take it on the chin.The way they work their delivery is they only deliver in your area once they have enough orders to warrant the trip there.Then you will be contacted the day before or in my case the evening before the intended delivery day.This is totally unhelpful because you cannot make any arrangements to be home to take delivery as you need to be in for ID etc.So now not being in means you miss it and then you have to wait till enough orders come around again to hopefully catch the next one.If you work Monday to Friday you won’t have a hope in hell of ever receiving your order.Regardless if there is 10 orders in my area or just the 1 I’ve paid £40 for the privilege of delivery I expect a delivery date for this price or am I missing the point.After just over a week it was clear this was impossible and I was left with no choice but to cancel my order and shop elsewhere.They simply offer a service they can’t deliver on after having my delivery issues I looked over reviews and almost every poor review mentions the delivery service.I requested a refund then went to Pellpax purchase a pistol paid £20 delivery fee but I’ve already been told when to expect it.Sorry but poor effort
I used Just Air Guns to transfer an air gun that I had brought at auction in Yorkshire down to London. Mike was quick to respond and keen to help. They are the easier RFD in London to deal with.
Fantastic company with quality products at great prices. Their customer service is amazing and responded super quickly. Thank you for the great service!
Made an order which was delivered on time but received the wrong pellets so I emailed support. They were very helpful and apologised and said they would send out the correct pellets right away. Days went by and I heard nothing so I emailed again, turns out the pellets hadn’t been sent. They apologised again and finally sent the pellets which i have now received but 17 days after the original order was made and paid for. I will likely use them again for weapon systems but will be getting my ammo elsewhere.
Great service, Jag was really helpful and gave us some great advice. Would definitely recommend.
Excellent service all round 10/10.Really helpful to solve any issues as quick as possible and very pleasant staff.Would definitely make my next purchase here again.
I got help from your staff. They were very helpful and professional and perlite
Very helpful answered my queries straight away through email, i look forward to recieving my order now thanks for the help 👍
Service was everything one would hope. Communication was good, delivery to quoted time frame and product perfect.
Very unimpressed and I now realise having read other reviews that my experience wasn't a one off. First issue, delivery wasn't made when agreed, leaving me to have to drive 2 hours myself to pick up the air rifle. Next, the air rifle broke on day 2 of use having fired fewer than 20 pellets: a clear mechanical failure with the loading mechanism. Finally, zero flexibility or proactivity in resolving the issue... suggesting the issue was down to 'wear and tear' by me. I'm sure the technicalities of the contract cover them for that response (cue the reply below), but it's no way to build a loyal customer base. My advice would be to take your money somewhere they'll value your business.
Ordered 2 air rifles online for the first time from just airguns came 4 days later on time so very happy with there service would buy from there again because they where both £20 cheaper than any 1 esle.
Fantastic place, great guidance, great knowledge, and really help with choice, also good price, well recommended.
First time ordered from them, very quick processing order and also well priced. After passing ID checks (took a little longer as I sent outdated ID, means they do the right checks). Nice product, great delivery and a very good support service. Would recommend and order again.
First time used,very quick processing order and also a very competitive price,only ordered a couple of hours ago and they are on their way.very positive up to now.will post again when delivered, looking good !!
Very pleased with my purchase and accessories, product arrived well packaged. Customer service were very helpful when contacted and the delivery driver was a delight keeping me informed when he was due
Brilliant service. They really know their stuff and are extremely helpful. When I had a malfunctioning product they refunded without dispute. They are my go-to for all thing “gun”. Highly recommended.
Fantastic team. Helpful for many things, shooting sport beginners. To Advanced professionals. (Also even for replica’s needed for film productions) I have been in the shop many times myself and have always had an excellent experience. Friendly staff, experts in their field, patient with customers, happy to answer questions… The list goes on. They are just all round good people with an excellently run shop to go with it.5 Stars Most definately.Must visit shop for anyone in need of a legal firearm.
Brilliant service, even when something came faulty, they were fully open and helped replace it, prompt response and brilliant customer service, 100% shopping again.
My husband and I had a fantastic experience shopping at Just Air Guns. From the moment we walked in we were impressed by how clean, organized, and well-presented the store was. It’s clear they take pride not only in their products but in providing a welcoming and professional environment too.The staff were friendly, knowledgeable, and happy to answer all of our questions without any pressure, in particular AJ who really took his time to explain the differences between models and helped us find exactly what we needed for our budget.Prices are very reasonable, especially compared to other stores we looked at, and the range of products available is excellent. Whether you’re a beginner or more experienced, there’s something for everyone.We’ll definitely be coming back for future purchases :)
Excellent interactions with a quick and responsive customer service team. Recommended
Air nozzle broke in my Baba Yaga Hi Cappa. Was looking for a replacement everywhere and couldn't find a compatible one. JustAirGuns offered me to send the whol epistol to the manufacturer(to Taiwan) but I wanted to find a local part or a local replacement/service. After posting in a Airgun forum i was directed to a part in the JustAirguns website. I emailed asking for compatibility and Mike kindly confirmed with the technical team to verify that it is compatible with Baba Yaga Hi Capp series.I find that not much information available in terms of part numbers and compatibility lists - it is very much a trial and error or asking from someone who had the issue before - I think this is an issue with the sport.Overall - satisfied with the service Mike/JustAirGuns provided in terms of checking and confirming the compatibility of the part.
Delivery is absolutely appalling, staff constantly lie about delivery dates. I'd avoid this at all costs. 10th of June I've ordered because they said delivery is between 3-5 days. Contacted numerous times and they said before the weekend it will come for 2 weeks which it never did. Requested refund and still nothing. I will be contacting my bank to arrange for them to organise it because this company is a scam. Will also be pursuing this legally. Don't be fooled by the fake reviews.
Just Air Guns sold me a gun which didn't work and when I reached out to them for help they all too quickly told me I was not eligible for assistance without even seeing the item. The item was faulty when it arrived. £300 on the gun and £50 for delivery and not one shot fired. AVOID.
Singh dropped of everything perfectly for me and made sure he delivered when I was ready! Much appreciated!!!
Decent selection of air guns and good prices however what lets them down is the delivery. This is the second air gun I bought from them. First one took about 3 weeks to turn up, 2nd one is going onto 3 weeks and still no sign of it. When you contact them they won’t provide any delivery details so you’re just expect to wait for god knows how long. Charge you £25 for delivery and then you have to wait weeks before they get enough orders in your area to justify delivering it .
Not happy as just air guns are happy to take your money but fail when there are problems with support as I sent photos of a sharks tail fault on my smk and still awaiting answers ☹️👎
Item as described. quick response to questions and help. I highly recommend the store.
They have variety of products and their staff and technicians are very good.
For Father's Day I received a brand new air rifle, bag, target holder and pellets. Upon opening the bag the zipper snapped in half.After contacting them the response from Mike said, "upon review this snapped to due customer handling and a new one may be purchased".If this was an old bag sure, weathered and worn but for a brand new bag surely a replacement is adequate.Very unprofessional and unhelpful way of dealing with clients that support your business.I have replied in good faith hoping they will be understanding and decent in their 2nd approach and hope I can update this review to a positive one.Until then a 1 star is generous.
Placed an order with them, was told numerous times my item was going to be delivered, but was canceled last minute, wasting my day that I booked off from work, were very rude over the phone, not the best people to do your business with.
Great service, item arrived in time? Highly recommend.Mr Singh was really nice and helpful
