Terms and Conditions

[Updated 17/05/2016]

We accept orders only on the basis that you have read and understood our terms and conditions.

Just Air Guns is part of Just BB Guns Ltd. For more information contact us.

Minimum age to purchase an air gun is 18 years. Between the ages of 14 to 17 years, you can borrow an air gun and ammunition and use it without supervision, on private premises where you have permission. You cannot buy or hire an air gun, or ammunition, or receive one as a gift. Your air gun and ammunition must be bought and looked after by someone 18 years of age or over, normally your parent, guardian or some other responsible adult. It is an offence to shoot an airgun beyond the boundaries of private land, where you have been given permission to shoot.

A .22 pellet weighing 14.4 grains, maximum permissible speed is 612 fps
A .177 pellet weighing 7.9 grains, maximum permissible speed is 826 fps
The corresponding figures for a pistol are 433 fps for a .22 and 584 fps for a .177

All airgun sales must be completed by way of face to face sales with proof of I.D required (two forms of ID). This does not mean that you cannot buy online from us, as we have our own in-house delivery service. Simply buy online and fill in your ID details at checkout.

On delivery we can only hand the gun to the person named on our invoice and we are required by law to scan the persons ID documents that where submitted online. You can also buy online and collect, buy in store or over the phone. Airgun shooting accessories are sent via a 3rd party courier and do not need any ID info.

Correct Information

We need to check the information is correct before we can send your order out. If you do not provide the correct information, or try to lie to obtain an air gun, your order will be cancelled and you will be charged a 20% handling fee for our troubles.

Non Gun Delivery

From receipt of order, we aim to dispatch your order the next working day; please allow up to 3 working days from the day of dispatch before contacting us. You can track your delivery via the Courier Firm confirmation email that will be sent to you within 24 hours from your order. For more information on order tracking please see our tracking page on our website. Any shortfalls or defect should be notified to us as soon as possible via our contact us page on this website. When calculating the number of days for delivery please do NOT include ether Saturday or Sunday.

Gun Delivery

Our in-house Airgun delivery service is operated every Saturday and Sunday and confirmed via text and/or email.

Cancellation of Order

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy goods from us online or by phone, your consumer rights entitle you to cancel your order and obtain a full refund if you request one within 14 days after delivery of the goods (or if your order contains a number of items that are delivered separately, from receipt of the last item). With the exception of reconditioned or painted products, to which statutory cancellation rights do not apply, unless they are faulty, damaged, missing or otherwise not in accordance with specification.

If you wish to cancel your order:
If we haven’t yet dispatched your order, please contact us by phone, email or our new online support service and tell us that you want to cancel. If you have received the goods, the easiest way is to follow the process for returning goods via our online support service. You must return the goods to us within 14 days of cancelling your order.

If you cancel your order, we will refund the cost of the goods including the standard delivery charge (this may be less than you have paid if you have chosen a faster delivery service). We may make a deduction from the amount refunded to you to reimburse us for any loss in value of the goods if you have handled them other than to the extent necessary to establish their nature, characteristics or functioning – for example if the goods have been used, parts are missing or the goods or their packaging have been damaged.

We will process your refund without delay and not later than 14 days after we receive the goods back from you, or (if earlier) that you provide evidence that you have sent the goods back to us. If you cancel before goods have been sent to you, we will process your refund no later than 14 days after the date upon which you informed us about your decision to cancel your order.

All refunds will be processed using the same means of payment used for the initial transaction. For items purchased online using PayPal and returned to store for a refund you will be issued.

Your statutory rights in respect of faulty, damaged or missing items or goods which are not as described are not affected.

Faulty Goods

Any item that was faulty at the point of sale may be returned for free repair, replacement or refund, provided you have the original receipt and the faulty item is returned complete with all components and in the original and complete packaging.

Faults within 28 days:
An exchange, repair or refund will be issued providing the item is returned within 28 days from the original date of purchase.

Faults after 28 days but within 2 months:
No refund can be issued, a repair or replacement will be provided, evidence of fault at the time of sale will be required. All delivery costs will be incurred buy you the customer for any returns between this time.

Please note that you will not be entitled to a repair or replacement in respect of fair wear and tear.

In the event of a fault our support line will assess the fault and will arrange for free repair or replacement, it will be necessary for you to return the item to us.

Faults after 2 months:
Any faults developed after 2 months from date of purchase is outside our warranty, but may be repairable by our workshop; all cost incurred by you the customer.

All products are carefully inspected by our experts; if your item is found to have a manufacturer’s fault then you will be sent a replacement. If the item is out of stock then you will be issued an alternative.

Getting your product back

If your returned item is NOT found to be faulty, or is not in ‘as new’ condition, and once we have told you we will not refund, replace or give you a credit note – if you have not made arrangements to collect the item from us, using the process provided, the item will become our property within 60 days.

Warranty

The warranty on your product will be void if a product is taken apart, or modified in any way.

Refunds

You may return any UNUSED and UNOPENED item within 7 days of receiving it, for a full refund. We will refund you on the process you used to pay (debit card, PayPal etc…) once we have received and processed the item (please allow up to 14 days). We can only refund delivery costs if the return is a result of our error; NO postal costs will be refunded on any goods returned under the 7 day rule.

If your product has a fault you must return the item back to us within 28 days of delivery. It may take up to 14 days for our returns team to inspect your item. If found to be faulty a replacement will be sent or credit note issued, NO refund can be issued on any goods over 7 days from the item being delivered. We cannot refund postage of any item back to us as it is your responsibility to return the product to us in a satisfactory condition.

Postage refunds can be given only on products that are faulty and within warranty. A maximum of £7.50 can be refunded on presentation of a postage receipt. This limit is set to cover the cost of the Royal Mail standard service. If you decide to post the product back to us via other – more expensive service – the difference in cost will NOT be refunded. PLEASE NOTE, all refunds can take up to 14 days to process. Only contact us if 14 days has past and you have not received your refund.

Duty to take care

While the item is not in our possession, you will be responsible for it, this is called being under a DUTY TO TAKE REASONABLE CARE of the item while in your possession. This includes the way that you pack any item to be returned and the organisation you choose to return the product to us. This includes any items that may not be received buy us i.e. we are only responsible for goods received by us via the provided method.

Testing

We do test every single return, if a returned item is found not to be faulty we will return the item to you and you will be liable for the postage charges. We would advise you to check the item and the instructions thoroughly before returning a faulty item as we will not refund any items found to be in good working order.

Information Disclaimer

Although the information and recommendations on this internet website are presented in good faith and believed to be correct, we makes no representations or warranties as to the accuracy of the information. Information is supplied upon the condition that the persons will make their own determination as to its suitability for their purposes prior to use. In no event will we be responsible for damages of any nature whatsoever resulting from the use of or reliance upon information from this site or the products to which the information refers. We do not warrant the accuracy on this website and has no liability for any errors or omissions in the materials.

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