Google Reviews

Alun Rees
Alun Rees
16:04 17 May 22
Awesome ...Very helpful .. went the extra mile to help me outHighly Recommended
Tim Butler
Tim Butler
18:35 04 May 22
I bought a Gamo Coyote .177 from Just Air Guns . The process was easy , ordered online Sunday and my new gun was delivered to my property 4 days later . Well impressed . Highly recommended .
Perfectly Normal
Perfectly Normal
13:54 26 Apr 22
Easy to order and tight as a drum on security. A proper way to be. Fast polite delivery with good communication. Very pleased. Great range of products too
Graham Daniel
Graham Daniel
12:56 26 Apr 22
I have to say after ordering a Gamo Varmint Swarm then read the reviews I was concerned that I had made an error ordering from JAG Well my concerns were unfounded I was kept updated with my order and delivery which arrived as stated and I’m one happy bunny Gamo is great and my Ratty friends are now greatly reduced in numbers 😂
Gregory hicks
Gregory hicks
16:55 25 Apr 22
Ian Cox
Ian Cox
17:28 01 Feb 22
Really good service throughout - short lead time for delivery and a good price. The website stated 5-7 days but they were kind enough to deliver quicker. Thanks to customer service for helping someone who doesn't know much about air-guns!
Silvio Dawson
Silvio Dawson
18:55 27 Jan 22
Fantastic company, I have bought 3 times, always keep informed of my delivery and very accommodation...thanks once again!!!!
Tony John Barrington
Tony John Barrington
14:22 20 Jan 22
Excellent product, very good quality and service A***** Thanks guys 👍
Jeremy Cole
Jeremy Cole
09:43 24 Dec 21
They managed to get my gun out within the 10 days, just. It was the run up to Christmas. I would only say that the method of confirming the delivery date is a bit hit and miss. There is no confirmation on the order stating that they will be confirming the devlivery date via text "the day before" so you left a bit hanging which results in you chasing them which is a waste of everybodies time. Anyway, happy with the gun.
Sean Whitfield
Sean Whitfield
15:56 17 Dec 21
I am very impressed by the end to end service, 3 items delivered to my door on time and the service was friendly and trouble free.. will shop again for sure.
Karen Tomlinson
Karen Tomlinson
15:16 17 Dec 21
These guys where a great help.There service was brilliant.Very helpful & prompt delivery.I definitely recommend JAG.Thanks guys.KarenDerbyshire.
Matt Stevens
Matt Stevens
21:56 28 Nov 21
Love Just Air Guns..I bought a sig sauer 1911 we the people off them & it is fantastic, wot an awesome bit of kit it is & I would highly recommend it to any collectors & just fun shooters, it's an exact replica of the fire arm version with its weathered, used look I reckon its the best about at the moment, as well as looking the part its really accurate, you get 2 good magazines, 1 pretty good & 1 not so good out of 1 co2 cartridge so not bad either..
Apsie King
Apsie King
18:26 11 Nov 21
Fair prices on air guns and associated bits. Only things I didn’t like, the time it took to deliver and the price for the delivery. Anywhere else would have done next working day for that amount.
John Perry
John Perry
16:44 19 Oct 21
Bought two Colt SSA Co2 air pistols from Just Air Guns, and they delivered them speedily. Helpful customer support, and great stock list. (These guns were hard to track down - and JAG prices were very fair compared to some others!) Would definitely use them again 👍
Oliver Quayle
Oliver Quayle
15:42 15 Oct 21
Great service - quality product - most importantly fast and friendly customer service - recommended
alec trueman
alec trueman
17:40 12 Oct 21
Following a problematic fault on my pistol I had need to speak to several people over a period of days and also several emails. On every occasion on the phone I was dealt with in a civil manner and met patience as I went through my problem. My emails were always replied to promptly and also the chat line which neatly copies and records the dialogue for future reference. The result was a new replacement gun. I note others have recorded unsatisfactory outcomes but calmness and clarity will achieve better results and a good relationship for future business as the stock range is outstanding.
Keith Small
Keith Small
20:16 25 Sep 21
It’s been a while since I bought an air gun and I hadn’t realised how much identity checking and complex delivery arrangements are required. I was complaining about petty restrictions and even suggested cancelling my order. Just Air Guns retained a positive professional, courteous approach throughout and exactly as plan, right on time the order was delivered. I will definitely use this outfit again and will not hesitate to recommend them
Stuart Bushell
Stuart Bushell
22:03 06 Sep 21
I decided, on a whim, to buy a Walther PPK BB gun from JAG. I then read reviews of JAG on Trust Pilot. I was mortified. What had I done?However I did not need to worry - I can only go on my experience and it was fantastic.I ordered on Friday. Monday I got an acknowledgement email re delivery and then a text to say my delivery would be that day.The delivery driver was very politeThe pistol was exactly as described.I would have no hesitation ordering from JAG again.5 stars!
The man with no name
The man with no name
09:38 25 Aug 21
I purchased a pistol package from them recently and having read the reviews after purchasing I was a bit apprehensive, I thought I'd give them a chance though. My only problem was the delivery was a bit slow but I'm not going to be too critical of that at the moment because a lot of companies are having difficulties with delivery. Overall my experience with JAG was pretty good.
Neil Jones
Neil Jones
21:28 24 Aug 21
I ordered before reading the reviews which left me pretty anxious after spending over £300. I read the reviews after and was kind of "Oh s**t*!I received a txt yesterday asking if I would be home today and if so to reply with my postcode. I replied as directed and waited anxiously! The delivery arrived on time. The gentleman was very nice and polite. No missing items and no faults whatsoever with the rifle or any of the other products I had ordered. I understand people have had trouble with this company by reading the reviews but I guess people are a lot more likely to leave a review if it's a bad one. I'm a very happy customer and I would not hesitate to order again from Justairguns!! :)
Terry
Terry
03:22 12 Aug 21
Recently purchased a air rifle from Just Air Guns, very happy and impressed with the service of the team, they are very helpful in finding what you want and giving you value for money.
Sean Williams
Sean Williams
15:22 11 Aug 21
Great customer service would recommend if you want air rifle or BB gun.
Susan Abbott
Susan Abbott
14:53 06 Aug 21
I had some trouble with an Airgun I purchased, which meant it was sent back. Turns out I was being a fool and not using it correctly. Just Air guns were very helpful and sent back the airgun to me, plus with extra pellets and co2 canisters, at no charge!
Danger Painter
Danger Painter
16:59 01 Jul 21
These guys have the best products and best customer service. Definitely a 5 out of 5!!!! Have used other companies, but they don't even come close............
Dan Masterton
Dan Masterton
20:17 29 Jun 21
Superb service. Great selection and friendly staff. Arrived earlier than expected. Great job!
Chris Rexworthy
Chris Rexworthy
12:09 28 Jun 21
Richard Foster
Richard Foster
12:53 26 Jun 21
jason wormsley
jason wormsley
17:54 24 Jun 21
Excellent service and excellent updates on delivery details.Highly recommended.
Michael Hawes
Michael Hawes
13:34 23 Jun 21
I can’t recommend you guys enough!! This was my first ever air gun purchase, and I have to say it was an absolute pleasure dealing with you.Your service was rapid, delivery was quick and very simple and the driver was very pleasant.
Jon Snow
Jon Snow
11:37 04 Jun 21
Ok, First off I'm only giving 3 out of 5 stars because four of the five guns I bought were of good quality and I had no issues.Unfortunately this wasn't the case with the four one I bought! After I unpacked it and started to set it up the release pin for the CO2 cover snapped off. I telephoned and they agreed I could return it for investigation, and this is were it really went downhill!One of their team called me and said there wasn't anything wrong with the gun and the release pin breaking was 'user error!' I said I would be willing to pay half the cost for replacing the magazine, but they weren't interested.They wanted to charge me twenty odd pounds for the return postage, but I only paid half.Finally, their customer service skills suck and their delivery charge of £40 is extortionate, think about it...if they only delivered 10 guns a day that's £400, and it doesn't cost that much to pay a driver and maintain a van!So I spent over £600 with them and £200 of that was for delivery charges, which is a little ironic when it cost me less than £10 to send the one gun back, and only cost them £22 to send it back to me!So if I was you I would look at other suppliers, not only are some of them cheaper, and sell a wide range, but their delivery charges are less than £20!The one I use now is Pellpax...It's your choice.Not a happy bunny!
Anthony Corbett
Anthony Corbett
13:38 03 Jun 21
Faultless service. Good prices, as far as I'm aware. Super fast delivery and even accommodated a delivery slot time change on the same day! I would 100% recommend this company and should I require another purchase in the future, this company will certainly be my go to....Thanks guys and good luck.
QuestionEverything88
QuestionEverything88
13:36 02 Jun 21
Can’t fault the service at all. Quick delivery of a quality product.
The Lone Ranger
The Lone Ranger
14:55 01 Jun 21
Great service, great advice, great equipment at competitive prices and delivered exactly as promised!I will definitely be using again for accessories and other purchases
mark newman
mark newman
15:45 27 May 21
Great service and prices , happy to do a deal with you and good selection of products , totally recommend these guys.
Leroy brown
Leroy brown
19:19 25 May 21
EXCELLENT RANGE OF DIFFERENT TYPES OF HAND GUNSAIR RIFLESVERY PROFESSIONALEXCELLENT SERVICE .DEFINITELY RECOMMEND TO FAMILY AND FRIENDS..
Alan Jaques
Alan Jaques
12:45 22 May 21
Ordered an air rifle came when it should of, even though it was a bit late, didn't supply the pellets I ordered but quick to send some more out on 24 hour delivery and were the one's that cost more than I ordered.Would shop with them again.
Steve Gregory
Steve Gregory
22:02 21 May 21
Had some problems on my behalf with Delivery of a new Air rifle.I was a bit of a nuisance for the guys at Just Air Guns but their service and assistance for me was brilliant. Even after eventually collecting my items discovered an account issue which was resolved in a matter of minutes after me highlighting it.I will definitely be returning for more.
Echozak Ashraf Zakahia
Echozak Ashraf Zakahia
00:50 01 May 21
Staff were very cheerful and willing to help
Sol “EsQueTee”
Sol “EsQueTee”
10:07 30 Apr 21
Great Experience!JAG was vey good responding to my emails. Their process is very flexible and accommodating. Great to see a business operating on an e-commerce platform and still have an efficient and pleasantly effective, human interaction. Priceless!I purchased a riffle a week before my son's birthday and after presenting his gift to him (yesterday) discovered that it was not functioning right. Despite the fact that I did not check the product when I received it in store (because I did not want to break the seal on the package), Prab, the customer service person was very understanding and after a quick discussion with his manager decided to give me a replacement (new) riffle. This avoided me (an my son) having to wait (rightfully) for the product to be sent back to the manufacturer, as I did not initially check the item before taking it home.Wish JAG the very best success!!
mohamad al busmait
mohamad al busmait
09:37 30 Apr 21
Wonderful products, service and fast communication
just a YouTube channel
just a YouTube channel
09:29 28 Apr 21
good service and very professional
Benjamin Rudkin
Benjamin Rudkin
16:08 21 Apr 21
I read the reviews after ordering as what are reviews? and was a little skeptical... but in the end they were great! Replied to my emails that I sent late at night and got a reply mid morning. Spoke on the phone to notify me that it was out for delivery. Couldn't say a bad word. Product came undamaged and working. No faults at all. Ordered on the 19th, and received it on the 21st.So if anyone reads the reviews, don't just read the bad. Enjoy shooting.
Gerry Higgins
Gerry Higgins
14:54 17 Apr 21
Good and reliable service
Grimbles 123
Grimbles 123
12:49 15 Apr 21
Ordered on a Sunday, had it on a Monday! Excellent service despite lockdown. Well done chaps!
directgamerx
directgamerx
14:41 30 Mar 21
Hi I'm jack all these reviews of bad customer care a bogus can't fault the lads at just air guns and had a really good chat with delvery driver really good service
Gary Davis
Gary Davis
08:43 26 Mar 21
Dragonsahead
Dragonsahead
15:10 25 Mar 21
I bought 2 crosman 1077 excellent guns for the price. One did not hold gas, I put 3 cow cartridges though it still leaked out all the co2. I contacted the shop told them what happened and they sent a return label with no problem. I returned it and what do you know it works perfectly for them. They showed me on a video call that it was all working. I can imagine that it was frustrating for them to find nothing wrong, but they were polite all though out. They even gave me some Co2 cartridges for the inconvenience. So in summary they gave fantastic service and at all times maintained a polite manner even when I could have been being an idiot in not knowing how to use the gun. These days I am impressed by their professionalism.
Prabhjot Singh
Prabhjot Singh
11:24 18 Mar 21
very good customer service
Awkward-Loan
Awkward-Loan
10:27 13 Mar 21
Very good after sale care. I had an issue with a purchase I had got delivered, but failed to sort out while under my statutory rights. None the less I was able to bring back to the shop to be looked at and was hers out even if they could not see said issue. We agreed it would go back to the manufacturer for further inspection to which I was told would be free of charge from delivery and return. Three months later and back at the shop my item is returned and I receive a phone call from just air guns. As I organise to go and collect, I am told don't worry I can have it sent back to me again free from delivery charges so again thankful. I have not received yet as I doubt I am first on the list, but wanted to mention if I still had an issue still I'm sure they would help me the best they possibly could and that I would definitely purchase again from this company in the future.Update: I rang yesterday morning and received the next day. 👍
Archie
Archie
15:48 12 Mar 21
One of the only air gun shops in West London! A beautifully laid out shop, with tons of lovely hardware on show - I bought online and came in to collect the next day, though I think they can do same-day collection too. I even got a free Allen key and canister of gas for my trouble!Thanks all at JAG, I'll be back when I save up enough for that gold ak47! 😉
Val Val
Val Val
18:41 08 Mar 21
Great team !Everything was so fast and clear !Very quick e-mail response ,explanation and delivery!100% satisfied of my order.Definately will buy again in the future!Hot recommend!
Scott Dourish
Scott Dourish
18:34 23 Feb 21
Great service, great communication, next day delivery. Highly recommend.
Paul Daniells
Paul Daniells
14:15 23 Feb 21
Decided to purchase a Walther Reign package. Arrives quicker than I expected. Had a minor problem, was sorted without fuss and with excellent customer service. Completely happy with the purchase experience. Would happily recommend Just Airguns and the Walther Reign
Parth Patel
Parth Patel
18:05 22 Feb 21
Great selection and advice, fast delivery and friendly staff. Went above and beyond my expectation.
Christopher Hes
Christopher Hes
01:49 06 Feb 21
Fantastic team and 1st class service! My kit took 2 days to arrive and processing the order was so simple
Tiger Team 2
Tiger Team 2
17:27 03 Feb 21
Sabah Khalil
Sabah Khalil
17:19 03 Feb 21
Gail Haverson
Gail Haverson
09:30 27 Jan 21
Great service fast and friendly communication and fast delivery from when ordered within 48 hours came to Birmingham great thank you
Zak Thorpe
Zak Thorpe
06:59 26 Jan 21
Malcom
Malcom
11:06 14 Dec 20
Just air guns was Recommended by a friendI traveled all the way from north London to Hatton cross, around 50 minutes for me. They have a large range range of Air rifles, air soft and of course the latest BB guns.Glocks galore, gadgets and tactical kits.The Staff...Informative, clearly passionate about their love of this sport and most of all...friendly and honest.Great guarantee on items compared to other air gun shops. Note: It’s hard to go to a gun shop see a gun you love ,then be told you only got two weeks guarantee (Like the gun shop in Morden) This Gun shop just for Guns it‘a got your back for a good 6 months guarantee. This is a big help and makes one feel happy when buying goods.I will be coming back again.but I must try not to buy to many smoke grenades lol. They are so much fun on the fieldM
Graham Marriott
Graham Marriott
21:16 23 Nov 20
tim norton
tim norton
06:26 27 Oct 20
2eretz
2eretz
13:27 30 Sep 20
Simon Fisher
Simon Fisher
17:32 09 Jul 20
I gave a bad review, having not heard from anyone for a week, but in fairness someone came back to me after the review, and sorted out my issue, with a full replacement.For this reason, I have amended from 1 star to 4 stars - it took some time, but they got it sorted - fair play.
Darren Hardy
Darren Hardy
20:56 18 Jun 20
Purchased a gamo whisper sting, it took 4 days from order to doorstep.. Easy to order on online and delivery driver phoned in afternoon before to make sure I was in and delivers at 6:30 at night and was very professional and polite.My only gripe is the online process needs to be updated more clearly to keep customers more informed especially if spending hundreds of pounds.
Scott Farrelly
Scott Farrelly
14:25 12 Jun 20
Good prices and fast delivery
Leeuh Roger
Leeuh Roger
10:37 05 Jun 20
Can anyone tell me what "awaiting delivery means" my boyfrirnd placed an order 6 days ago for gas and that has processed and says completed order, but for the gun its staying at "awaiting delivery" my boyfriend has sent numerous emails but no reply and the phone number never seems to go through, just says the lines are closed at this time so cant seem to get in contact with them at all?
Dan Cheetham
Dan Cheetham
19:02 22 Apr 20
It's quite simple. Its 20th April 2020, the middle of lockdown but I need an air weapon.I ring to have chat prior to ordering online. Perfectly amiable and didn't make promises they couldn't keep. Answered my questions. Happy chappie I was.So Monday 20th April around midday, I purchase online (upload ID, proof of address etc).Tuesday around 19.30 I get a phone call as they are planning their route. Establishing my likely whereabouts etc.Wednesday afternoon, my purchase arrives with all due diligence performed on my doorstep. Done at a safe distance and in a respectable manner.Given the current circumstances, utterly outstanding service.
jason taylor
jason taylor
14:51 19 Apr 20
The item arrived and was as described. Took 8 days to arrive, only criticism is i had no delivery notification so could not track the item and did not know weather it had been despatched or anything? So maybe the online process could be improved. Otherwise o.k thanks
Ren Brown
Ren Brown
16:30 17 Apr 20
Very impressed with service of these guys. ordered a new rifle and bow from them a few weeks back. Had a little problem where their website didn't update my order status correctly, but responded to my emails quickly and they went above and beyond to get them delivered to me on time. Would happily use them again. thanks
Billie Gibbard
Billie Gibbard
12:08 15 Apr 20
I placed an order on the Friday and it arrived on Tuesday brilliant service and really good pistol better than I thought it was going to be highly recommended
Jay Rosie
Jay Rosie
08:11 10 Apr 20
A fantastic, fast and efficient service. I ordered a rifle on line on Monday, by Tuesday morning I had no confirmation email or receipt so called them up and they confirmed they were processing the order and said I should expect the rifle the coming weekend. At 5pm THAT NIGHT the courier calls and says he will be with me in 45 minutes!! PS I live in WiltshireAdditionally, I had a few issues in charging the PCP rifle so called them for advice and they was going to do some tests on their instock rifles and call me back with a solution. I subsequently ‘fixed’ the issue (pump related) so rang to let them know it was sorted for which they were great full - I would certainly deal with them again
Saleh Arshad
Saleh Arshad
20:14 31 Mar 20
Splendid little shop, filled with mainly Airsoft guns rather than Air Guns, however very friendly and helpful staff
Blu Matrix
Blu Matrix
07:02 27 Mar 20
Fair pricing and good service. Hand delivered to my door 100's of miles away from the shop within 2 days of my order during a country wide lockdown, amazing job
Not a bad shop, WOULDN’T RECOMMEND dealing with them online (so getting stuff delivered) through the phone or by email since they are terrible at replying or communicating with you. But inside the shop they are great, easy to get along with and easy to talk to. Prices are at a fair price aswell.Although he swapped my pellets out saying he was out of stock of the ones I ordered and gave me a ‘more expensive’ and ‘better pellet’. Only problem was, they were the wrong size and I only checked them when I got home. Which was a 44 mile drive. I guess that’s my fault though.So deal with them in person and check your items beforehand. Other than that, they’re a pretty solid store.
Tony Booy
Tony Booy
12:13 27 Feb 20
After reading some reviews on here, I was skeptical about this place. But I was really pleased I went. Helpful, friendly staff showed and explained everything. Bought a pistol and few other accessories at a reasonable price. I will definitely be returning to purchase more. Thanks guys...
Dr Mo
Dr Mo
15:47 22 Nov 19
Great little shop, friendly staff, and fantastic product
B W
B W
21:46 04 Nov 19
Just bought a COLT Government 1911 A1 from these guys.I don't usually write reviews but really impressed with the service, knowledge and patience myself and my girlfriend were shown.We are new to air guns and we were talked and shown through different types of guns, until we were both happy with our purchases.I will definitely be going back and would recommend Just Air Guns to anyone interested in purchasing any air gun. Cheers
A J Ahmed
A J Ahmed
21:08 24 Sep 19
Didn't even know the shop was there. Popped in, bought two guns on the first day. Then popped in the next day to buy three more. Got good, honest advice.
Ravinder Sehgal
Ravinder Sehgal
15:04 24 Sep 19
mayur rajan
mayur rajan
22:33 21 Sep 19
I just buy a new airgun today and it was thrilling experience to use it...its really very good gun and extreamly happy for buy this gun...i would specially thanks to the staff they are really very helpfull and supportive...They explain each and every features about every guns which i want to know and i would like to say thanks specially for staff...i would strongly recommended my friends to buy any guns from this shop...
salmi nawaz
salmi nawaz
09:11 21 Sep 19
Went and bought my 1st Air Pistol, great piece of mechanism, love it! Thank you for the great service and the customer assistant explained to me everything I need to understand about the gun and how to use and all, very knowledgeable person as well,
Zishan Khan
Zishan Khan
14:49 19 Sep 19
Popped in with a mate just to have a look at the Umarex Legends Winchester...ended up buying it! Helpful staff, thorough and on point with advice. Going back next week as my mate was impressed and wants a rifle of his own.
Daniel Mayger
Daniel Mayger
16:27 17 Jun 19
Clive Winter
Clive Winter
23:56 09 Dec 18
Da Mac7
Da Mac7
13:14 12 May 18
Eduard SIMION
Eduard SIMION
15:09 15 Mar 18
Paul Watkins
Paul Watkins
22:08 15 Jan 18
Good and helpful place
William Land
William Land
20:38 21 Oct 17
ibnul saiham
ibnul saiham
14:33 20 Jul 17
Neil Wright
Neil Wright
03:29 27 Mar 17
ella clark
ella clark
07:54 27 Aug 16
have used this shop many times and every time was superb, very helpful and pleasent people
pricilla price
pricilla price
19:08 18 Apr 16
Cool so cool so cool
STEFAN HALLAM
STEFAN HALLAM
23:51 01 Feb 16
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