Really helpful, great deliveries and went the extra mile to help me out.Thank youRebecca
Bought 2 guns with both having issues now I have to buy new mag for one of the guns and havent said a word for the other gun yet personally can't be bothered first time buying from here not buying again after this don't waste your time waisting your money
Impossible to get a reply after the sale. Funny how they contacted me when i was buying the item. They don't bother once they have your money.
Delivery by Josh, really friendly chap and delivered within the promised window, got a mil spec 1911 and its beautiful!
This was my first time using this company, & I purchased the Smith & Wesson M29 because it was £80 cheaper than everyone else was selling for. I ordered on a Tuesday & it was delivered to my door 2 days later. Overall I’m very happy with the transaction. The delivery was slightly costly but my understanding is the delivery is dependent on which zone you live in. It was worth it to have it delivered to my door. I will definitely use them again in the future, & I will definitely recommend them to my fellow shooter.
I have recently placed order but awaiting delivery but had some issue with delivery fees a mistake made from my end contacted customer suppport and the very next day they have resolved the issue great communications from the team and speedy response with updates I would highly recomend them to anyone ignore the reviews everyone makes mistakes a fab service will update once delivery recieved.Thank you.
Have bought two hand guns from Just Air Guns now, and I cannot fault their service and products in any way. Highly, highly recommended. Delivery was on time and the driver was friendly and polite.
Nice reduction on the advertised price on a rifle not very widely available. Delivered as arranged on time by a very efficient driver.
As an activities business running since 2000, who have used various companies over the years purchasing shooting equipment. We used this company for the first time to buy two scoped Gamo .22 air rifles, as our regular supplier didn’t have them in when we needed them. We have had the same guns from other companies with no issues. After only two shots the front lens dislodged itself, to me this was due to not being tightened and checked at the factory. After contacting JAG they were not happy to exchange stating it hadn’t happened with any others. Eventually after a lot of complaining we got it exchanged. Roll on less than 12 months and only 10 sessions of use, the second scope did exactly the same but this time it’s out of warranty and they refuse to help. As you can see from the scope, it has had very little use and is in pristine condition. Very poor service and very disappointing.
Purchase was easy, delivery organised and when said with prior confirmation. Air rifle looks good so far. Good experience and recommended
Delivery and communication were great and rifle is as described. Only issue I had was the scope fitted was less powerful than the one stated in the description, I emailed about this but got no reply. Makes me unsure whether to order again in the future
Great service. Ordered and delivered within a week. Always kept informed about dispatch and delivery time. Would definitely buy from these guys again.
Purchased a Daisy Red Ryder 'kit' some time ago from them. The BB gun was marketed as a kit, including the BBs and safety goggles of other kits, but received the gun only.For the price, this could have been purchased cheaper from retailers closer to home, and with better service. To say the listing was deceptive would be an understatement. Have not used them since.The review left on the website would not view after it was left a few years back, so feel this is somewhat misleading also.The title has been changed since on the website.
Slow post I’m in zone 1 and it been 5 days from my order and still not going well not be use them again
All round amazing shop! Great products, fast communication, safe/secure delivery can’t wait to order again and grow the collection!
First class service start to finish very happy with my purchase, would highly recommend
I picked up locally - the staff who tended to me was friendly, reasonable and helpful. On the product side of things though, my rifle came empty which is a bummer as I can't use it out of the box. I also found out later that they offer a £5 filling but I was no longer at the shop. Sounds like something that should be highlighted when you're asking about whether the tank on it is filled or not. But also if it's a £5 filling, I think on air rifle sales it would be a reasonable thing to provide as a free bonus. Additionally, had some issues on product information. Finally, I contacted them beforehand asking if the box was discreet, and they said it was. When I picked it up the box was not discreet at all, but the staff member reacted well and wrapped it in plastic so I could transport it discreetly.Overall a decent experience but I think there is room for improvement
I was truly surprised at the quality of my rifle for the price I paid. It is brilliant
Great product with really friendly helpful staff all the way from the order to the delivery.
Excellent service. Great communication, speedy delivery, will be buying from these guys again, for sure. 10/10.
Ordered my air pistol from JAG, the pistol was on offer at a much reduced price than anywhere locally, which helped offset the delivery cost, I’m very happy with my purchase and I will definitely check them out with my next Airgun purchaseGreat service, Many thanks ⭐️⭐️⭐️⭐️⭐️
Purchased an Air rifle with JAG. The initial service was questionable. The day of the delivery i had phone issues and sent various e-mail in with delivery details and contact details. No response back at all. Ended up ringing them and they could not confirm if the details had been passed over. They said the driver will call but could not give a time as they had no contact with him. The driver just turned at the door later in the afternoon.I ended up with an issue with a magazine. Again communication issues with wanting to speak to the person who i had e mailed. But a new magazine was put in the post and a few days later it arrived. The rifle is good, but the communication from the company could be improved.
I wasn't going to reply to what you said but it annoyed me. It was nothing to do with the ID situation. I totally understood that. What it was is you took 5 days to reply. Lied about being open on a Saturday. When I rang on Tuesday to ask for the status the person I spoke to on the phone was blunt. Never asked for any references. Made me feel I'd done something wrong. The fact you were so defensive in your reply proves this
amazing customer service and good communication. recommend to all, cheers just air guns
Shocking customer service from Joshua, appalling attitude. Couldn't care less about the customer.
Ordered on Monday evening. Got a phone call the next day to see if it was going to be home. Received that day. Tried Co2 pistol. Quite powerful. Only use to plastic BB guns. Good communication, fast delivery, seems to be a quality pistol for not a lot of money.Thanks.
Why go anywhere else. Great selection of stock, controlled by people who know their products. Instant communication from e.mail sales and delivery team equally. Thankyou. Nick
Brilliant Service, prompt delivery, and very helpful, I will use Just Air Guns again.
I got great advice and a prompt service to set me up with a home air rifle and appropriate supporting kit
I purchased a Remington Vought rifle just before Christmas and as promised it was delivered 3 days later. However I was unable to test this rifle until after the holidays. Having charged the cylinder, I discovered that it was not holding pressure, in fact it lost most of it within 24hours. So the rifle was returned, at my expense to be assessed.The rifle was returned to me 3weeks later and would appear to be holding pressure. I decided to go to the range today so this morning I started to clean the barrel with the cleaning kit I purchased with the rifle. The very first time I used the cleaning rod the thread on the first section simply pulled out leaving the remaining 2 sections and the copper brush firmly wedged in the breach. Being a bolt action loader, I couldn't simply pull the rod through and after an hour and a half of fiddling I finally managed to remove the rod and clear the barrel.So in short they supplied a rifle that was faulty and a cleaning kit that caused major problems the first time I took it out of the box.Whilst their customer service is quite prompt, their quality control is appalling and it still annoys me that I had to pay over £35 to return a product that should never have been sent in the first place. So far as this supplier is concerned, approach with extreme caution.Time for an update on this review. I have since had the rifle returned to me "fully repaired" only for it to fail again after only one trip to the rifle range. Once again it was returned; at their expense this time and once again after a four week wait was back with me "fully repaired". I had asked for my money back as is my right under the Consumer Rights act, but this was refused as there were very minor marks by the magazine port and therefore "not of resalable quality" (hardly surprising, it had been used all of two occasions). However it failed again.This time I insisted that the rifle be returned at their expense and that should not be returned to me, giving them the option of refund in full or replacement. This they duly agreed to and I selected an alternative weapon of slightly higher value for which I paid the difference in good faith. The rifle was dispatched immediately and delivered in a timely fashion.But, when I took the rifle out of the box and tried to test fire it without a pellet loaded, it would not fire. Once again I was supplied with a faulty rifle.So in short, I am out of pocket to more than £500 and for 5 months this company has failed to supply me with goods of merchantable quality.I would recommend that under no circumstances should you even contemplate any dealings with this atrocious company. Take your business and hard earned money to a company that believes that they are obliged to abide by the law and provide functional products and a quality of service.
Great service and great product. Very happy and would highly recommend.
Easy to order through Web site, friendly staff.Very quick delivery, well packaged
Very fast delivery, great product, i will be buying more from here. Very pleased
Purchased my first air rifle for target shooting.The process of ordering was easy and the delivery arrangements were as promised.Great service.Thanks
Excellent service, items delivered quickly and efficiently. I would recommend this company.
Took my money after recieving my ID, then they refused to accept the ID as valid. Local gunshop did not have any issue. When asked to expedite my refund i recieved a very unfriendly email asking me not to contact them again untill the 14 day refund period had ellapsed.Take your custom elsewhere
Ordered a Walther PPQ M2 Air Pistol and some accessories from JAG, they called soon afterwards and arranged delivery.Delivery driver called me to confirm I was home 30 mins before he arrived and delivered bang on time.I can't fault the process, super simple and I'll definately be back for more hardware, problem is there are too many choices.
I had good experiences from the people at Just Air Guns, I have purchased 2 rifles from them and both experienced issues. The service was efficient and the people were friendly. The even exchanged my rifle which had developed a fault within 28 days.Very happy with the service and guns to date.thank you Just Air Guns 👍
I used them twice and didn't have any problems at all the items were sent quickly and I over ordered on one item and got a refund straight away from them keep it up thanks Wayne
Nice website, good communications and a lot of promotions. Delivered as promised to my door by company driver. Thank you very much!03/05/24Just bought another rifle from JAG - 5 stars again!
Recently purchased a Nova vista alpha 1.77 package , home delivery was as advertised and worked well. I don't know how thet do it for the price ,the rifle is brilliant. I will be shopping with this company again.
purchased a gun online - it broke within the first hour of use. I returned it for a replacement, and was told it had to go back to the manufacturer for 4 weeks. A small fell out. Just a poorly made gun. I asked for a refund - and was told that contrary to the consumer credit act 2015, this retailer was not responsible to refund the faulty and not fit for purpose product - but has to send it to a gunsmith - to see that the pin had fallen out and maybe then they will send a refund. Poor customer service. would not recommend
Order no. 175969 18/4/24 (Kral Mortal X.177): this is my 2nd purchase from JAG and very pleased with their products and services. Easy to order and fast delivery, thank you again 👍
I have nothing but praise for JAG. Friendly, professional and very helpful. I found them excellent in every way.
I bought a Reximex Zone, my I.D. was easy to up load and my order turned up within 3 days, all in all I’m very pleased with the service.
I had a good experience buying a couple of airguns and accessories from JAG on 2 separate occassions. Yes, it can be a bit of a faff with ID etc but in my opinion that's a good and necessary thing.
Hi I emailed jag customer service and within an hour they emailed back and helped me out. I think that was great customer service as I have emailed the same email to another company 3-4 weeks ago and had nothing back from them. I have confidence in jag and would happily buy from this company.
Very easy to register. It is a clearly laid out webpage and site. I found it very easy to order and upload my I.D. for delivery purposes. I was kept informed at all stages of delivery and received my equipment just 2 days after ordering. So far the kit looks good, but as they say "Time will tell" All in all a good experience.
Wish I hadn't bought anything from this company. Item faulty, so far they are blocking all attempts to return the item.Update Re the business response, after over a week of calls and emails I finally got a return label when I mentioned trading standards.They have received the item back and apparently I won't be refunded until the manufacturer (in China?) deems it faulty even though I bought 2 and one is fine plus they insisted on me sending videos of the faulty part which I did.I stand by 1 star review, 0 would be more apt. Also was charged £20 postage per item so wonder if I will be refunded that.
Excellent customer support, even with a delivery issue created by me the customer, the currier resolved my issue with no extra fee and was most helpful.Thankyou for a pleasant and hassle free transaction. Will definitely use this company again in future.Many thanks to all at Just Air Guns.AAA*****
All good for me - Item was as described, good communication and quick delivery, no problems at all.
Would be happy to use this company again. Friendly service and a good delivery team. Rifle turned up well packaged and without any damage.
Really happy with the milbro air rifle I bought and very quick delivery service I will be buying again in the near future Keep up the good work guys
I’ve used Just Air Guns twice and both times they have been brilliant, communicative all the way through and good prices too
Excellent pre sales support. Delivery bang on time. Hardware functioning well. Thanks JAG.
Great service, fast secure delivery, will be making further purchases. Many thanks to their courteous and helpful staff.
Absolutely no hassle buying from JAG at all, fast replies and prompt delivery with the necessary checks....no worries whatsoever
Shopped on the website and then collected. Very helpful staff in the shop and great selection of products.
Hi all. Very nice shop. They immediately responded to the request and gave information. We solved the problem quickly and efficiently. Very happy with the store. I recommend it to everyone. And thank you very much.
Excellent customer service after receiving the wrong item I emailed JAG and Mike was very quick to respond and sort out the issue. Will definitely buy from JAG again.
Top company!! Ordered on Wednesday, delivered on Friday, you can't beat that, I'm well chuffed, many thanks JAG!
Up to now I have had a great experience with the company, Web site is easily navigated with excellent information, and fast order processing. I will add more information when my product arrives.
Superfast processing service and great customer service but will comment on the item and delivery times later.Brilliant product and well priced5☆☆☆☆☆
Staff took the time to explain all the different rifle models and even demonstrated effectiveness. Will be buying again!
Excellent service. Rapid delivery, courteous, punctual driver, Items well packed. Highly recommended.
Excellent Service, Fast Delivery, Very Professional and Quality Products .22 Winchester Air Rifle.
Ordered a .22 air rifle on the Saturday and received it on the Wednesday absolutely perfect service, I would highly recommend JAG to anyone wanting to purchase for this store, ⭐️⭐️⭐️⭐️⭐️
Excellent service and communication. Item arrived early, well packed and a friendly polite delivery man. Overall an excellent pain free transaction and would definitely recommend their services.
Good service and good product. The website is nice and easy to use. clear ordering experience, Delivery was on time.
Have now bought 5 airguns from Just Airguns and I can honestly say they've all been brilliant, never had any problems whatsoever, very good service, quick delivery and very competitive prices. Highly recommend them, you will not be disappointed
Bought an smk spec ops sniper package, with scope and bag. When I assembled the scope it does not fit in the bag. I emailed to complain that the package was unfit for purpose, and was instructed to remove the sight every time I needed to transport it, which is crazy. I was then sent a link to buy a more expensive gun case which pretty much negates the point of buying the package. The three emails I got were as dismissive as the poor reviews already on this site.
